Our Commitment to Your Satisfaction
At BADMINTONHQ SHOP, we’re passionate about badminton and committed to ensuring you’re completely satisfied with your purchase. We understand that sometimes products may not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy.
Returns & Exchanges Timeframe
We accept returns and exchanges for most items within 15 days of receiving your order.
Conditions for Returns & Exchanges
| Condition | Requirements |
|---|---|
| Product Condition | Items must be unused, in original packaging with all tags attached |
| Proof of Purchase | Original order confirmation or receipt required |
| Packaging | All original boxes and packaging materials included |
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Socks (for hygiene reasons)
- Compression wear (intimate apparel category)
- Sweatbands (personal hygiene products)
- Opened packages of Feather Shuttlecocks and Nylon Shuttlecocks
Return & Exchange Process
Step 1: Submit Your Request
Email us at [email protected] with the following information using our template below.
Step 2: Wait for Authorization
We’ll respond within 2 business days with a Return Authorization Number and shipping instructions.
Step 3: Ship Your Return
Package the item securely and ship to our returns centre. We recommend using a trackable shipping service.
Step 4: Processing
Once received, we’ll process your return or exchange within 3-5 business days.
Return Shipping Costs
| Scenario | Shipping Responsibility |
|---|---|
| Defective or Wrong Item Received | We cover return shipping costs |
| Change of Mind / Size Exchange | Customer responsible for return shipping |
Refund Information
Refund Processing Time
Refunds are processed within 5-7 business days after we receive and inspect your returned item.
Refund Method
Refunds will be issued to your original payment method:
- Visa/MasterCard/JCB: 5-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
Exchange Processing
Exchanges are processed once we receive your return. We’ll ship the replacement item using your preferred shipping method.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear BADMINTONHQ SHOP Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product Name: [Product Name]
Size/Color: [If applicable]
Reason for Return/Exchange: [Please specify]
Preferred Resolution:
□ Refund to original payment method
□ Exchange for [Specify replacement product and size]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: Within 2 business days
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM GMT
Note: This returns policy is designed to be fair to both our customers and our business. We’re badminton enthusiasts serving badminton enthusiasts, and we’re committed to making your shopping experience as smooth as your backhand smash!