Our Commitment to Badminton Enthusiasts
At BADMINTONHQ SHOP, we’re passionate about badminton and dedicated to ensuring your shopping experience is as smooth as your backhand smash! We understand the importance of reliable equipment and comfortable apparel for your game, which is why we’ve created clear and fair shipping and returns policies.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days from receipt of payment. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | £12.95 | 10-15 business days after dispatch | DHL or FedEx | Faster delivery with tracking |
| Free Shipping | FREE (orders over £50) | 15-25 business days after dispatch | EMS | Budget-friendly option |
Returns & Exchanges Policy
Returns Timeframe
We accept returns and exchanges for most items within 15 days of receiving your order.
Conditions for Returns & Exchanges
| Condition | Requirements |
|---|---|
| Product Condition | Items must be unused, in original packaging with all tags attached |
| Proof of Purchase | Original order confirmation or receipt required |
| Packaging | All original boxes and packaging materials must be included |
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Socks (for hygiene reasons)
- Compression wear (intimate apparel category)
- Sweatbands (personal hygiene products)
- Opened packages of Feather Shuttlecocks and Nylon Shuttlecocks
Return & Exchange Process
Step 1: Submit Your Request
Email us at [email protected] with the following information:
- Your order number
- Product details and reason for return/exchange
- Preferred resolution (refund or exchange)
Step 2: Wait for Authorization
We’ll respond within 2 business days with a Return Authorization Number and shipping instructions.
Step 3: Ship Your Return
Package the item securely and ship to our returns centre at:
BADMINTONHQ SHOP Returns98 East St
Southampton, GB SO4X 2LV
We recommend using a trackable shipping service.
Step 4: Processing
Once received, we’ll process your return or exchange within 3-5 business days.
Return Shipping Costs
| Scenario | Shipping Responsibility |
|---|---|
| Defective or Wrong Item Received | We cover return shipping costs |
| Change of Mind / Size Exchange | Customer responsible for return shipping |
Refund Information
Refund Processing Time
Refunds are processed within 5-7 business days after we receive and inspect your returned item.
Refund Method
| Payment Method | Refund Timeframe |
|---|---|
| Visa/MasterCard/JCB | 5-10 business days to appear on your statement |
| PayPal | 3-5 business days to reflect in your account |
Exchange Processing
Exchanges are processed once we receive your return. We’ll ship the replacement item using your preferred shipping method at no additional shipping cost (for size exchanges).
Need Help?
Our customer service team, comprised of fellow badminton enthusiasts, is here to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: Within 2 business days
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM GMT
Note from Our Team: This policy is designed to be fair to both our customers and our business. We’re badminton enthusiasts serving badminton enthusiasts, and we’re committed to ensuring you have the best possible experience with BADMINTONHQ SHOP!